Wise Pre-Pay
Service fee
Service fee
SCHEDULE 1 - WISE PREPAY ENERGY SERVICE FEE SCHEDULE
Sometimes we need to charge fees for additional services. These fees cover electricity, natural gas and broadband. They’re all inclusive of GST.
Valid from 4 April 2024. All fees include GST.
( May 02 2024 12:15:28 )
| Top ups | Detail | Per transaction($) |
|---|---|---|
| First top up amount | This amount will be credited to your account for power consumed during the switching process. | $30 (minimum) |
| Minimum top up amount | $10.00 | |
| Credit/ debit card payment fee | For account payments/ top ups made using credit/debit cards | $0.40 |
| Wise Recharge Card payment fee | For account payments/ top ups made using your Recharge Card at our participating merchants | $0.75 |
| Internet banking payment fee | Free | |
| Fees | Detail | Per transaction($) |
| Automated Telephone Assistant fees | ||
| Balance enquiry | Request for an account balance over our automated system | Free |
| Balance alert/ update | System Automated notifications about your account balances | Free |
| Update account details | Use of the automated system to update your account details and for general enquiries | Free |
| Disconnection hold | Use of the automated system to hold off your account’s disconnection for 24 hours | $3.90 |
| Text services & notifications fees | ||
| Low balance | Text to notify you once your balance drops below $10.00 | Free |
| Change mobile number | Texts to change registered mobile numbers | Free |
| Reconnection and Disconnection fees | ||
| Reconnection – remote smart meter | For new/ existing customers who need to be remotely reconnected | $20.00 |
| Reconnection – manual | For new/ existing customers who need to be manually reconnected | $150.00 |
| Credit disconnection Daily Charge | until the account is terminated | daily fixed charge |
| Metering and meter fault fees | ||
| Meter change/ replacement | $225 | |
| Electricity meter resealing fee | $225 | |
| Permanent disconnection | Quoted | |
| Fault visit (non-network) | ||
| Emergency faults call out fee(if no fault is found) | $225 | |
| Other fees | ||
| Account closure | Amin fee for closing your account | $30.00 |
| Manual IOU arrangement fee | Manual arrangements to hold customer account until next disconnection cycle | $5.00 |
| Replacement Recharge Card fee | For two replacement Recharge Cards | $10.00 |
| Credit refunds | Refunds requested by customers | $10.00 |
| Usage statement - printed | Sent via Standard Post | $5.00 |
All costs include GST
