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Useful tools
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More Features
Text functionalities

You can text the following keywords to 027 888 9473 along with your account number, and you will receive the following messages from the WISE Team.

IOU
If you receive a disconnection notice, you can extend the day further through the IOU function. Confirmed IOU response will attract an extra service fee of $3.90.

IOU 159745XXXXX

Your balance is $-8.39 and power
disconnection is on hold until
2025 -08-07. Please make a full
payment by 2025-08-07 to avoid
power disconnection. TEAM WISE

Balance Check
You can check the your current balance from TEAM WISE.

Balance 159745XXXXX

Your current balance is $88.39.
TEAM WISE

Automated Telephone Service

Description
Per transaction($)
Balance Enquiry
Request for balance over IVR
Free
Top Up using Debit/Credit card
Use IVR to make a top up
transaction fee($0.40)
Arrangement (IOU)
Use IVR to make a arrangement to hold customer account until next disconnection cycle
$3.90
Update Account details
Use IVR to update account details & general enquiries
Free