SCHEDULE 1 - WISE PREPAY ENERGY SERVICE FEE SCHEDULE

last modified at September 12 2017 08:52:13
Top Up Fees Description Per transaction
Wise Top Up Cards For payments made using top up cards in dairies $0.75
Debit/Credit Card For payments made using credit cards $0.40
Account to Account For payments made using internet banking in WISE website or Mobile app Free
WINZ payments Redirection from WINZ Free
Bank Deposits For bank deposits directly to WISE account Free

Disconnection / Reconnection Fee Description Per Request
New Customer Remote - Reco For new customers already disconnected remotely by previous retailer $20.00
New Customer Manual- Reco For new customers already disconnected manually by previous retailer $65.00
AMS Auckland - Disco For Auckland AMS customers disconnected for non payment $24.00
Metrix Auckland - Disco For Auckland MTRX customers disconnected for non payment $8.00
AMS Waikato - Disco For Waikato AMS customers disconnected for non payment $8.00
WEL Waikato - Disco For Waikato WEL customers disconnected for non payment $8.00
AMS Hawkes Bay - Disco For Hastings & Napier AMS customers disconnected for non payment $24.00
AMS Central NI - Disco For Rotorua AMS customers disconnected for non payment $24.00

Automated Telephone Service (IVR) Description Per Request
Balance Enquiry Request for balance over IVR $0.50
Top up using Debit/Credit card Use IVR to make a top up transaction fee($0.40)
Arrangement (IOU) Use IVR to make a arrangement to hold customer account until next disconnection cycle $3.90
Update Account details Use IVR to update account details & general enquiries Free

Text Service & Notifications Description Per Text
Low Balance System Automated notifications once balance drops below $10.00 Free
Balance Enquiry Texts requesting for balance $0.20
Top Up using Debit/Credit card Texts to Top Up transaction fee($0.40)
Change Texts to change registered mobile numbers $0.20
Arrangement (IOU) Texts to make an arrangement to hold customer account until next disconnection cycle $3.90

Other Description Per request
Arrangement Manual arrangements to hold customer account until next disconnection cycle $5.00
Admin Fee Fee for closing account $10.00 for active
$15.00 if disconnected
Top Up Cards For replacement of lost t/u cards $10.00 for two cards
Meter Investgations For various meter investigations or changes requested by customer. For meter tampering and other issues related to the meter (not caused by meter) $75 - $250 based on request
Usage Statement For statement requested by customer Free (email)
$5 (post)
Price Plan Change For pricing plan changes requested by customer more than once in a 12 month period $35
Credit Refund Refunds requested by customers for refund $10.00
Repetitive Manual Requests For repeated service requests requested by the customer when an IVR or self-service option is available $1.00